Last updated: 2026-08-09
These Terms of Use (“Terms”) govern your access to and use of https://airrepair.com.au (the “Site”) and any quote, booking, service or purchase you request through it. The Site is operated by Air Repair Co ABN, QBCC Licence [QBCC No.], ARCtick Licence [ARC No.] (“we”, “us”, “our”).
By using the Site, submitting a form, booking a service or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.
About us and these Terms
We supply, install, service and repair air conditioning systems in Brisbane and surrounding areas of South East Queensland, and sell air conditioning units and spare parts online. These Terms apply together with our Privacy Policy and our Warranty & Service Terms, which form part of your agreement with us.
We may update these Terms at any time by publishing a revised version on the Site. The version current at the time you place an order or make a booking applies to that transaction.
Using the Site
You agree to use the Site only for lawful purposes and not to:
- submit false, misleading or fraudulent information, including false contact details or service addresses;
- interfere with, probe, overload or attempt to gain unauthorised access to the Site or its systems;
- copy, scrape, republish or commercially exploit our content, images, pricing or product data without written permission;
- use the Site to transmit malware, spam or unsolicited commercial messages.
We may suspend or refuse access to the Site or decline any booking or order where we reasonably suspect a breach of these Terms.
Information on the Site is general
Content on the Site — including sizing guides, capacity calculators, running-cost estimates, indicative price ranges, blog articles and troubleshooting advice — is general information only. It is not a professional assessment of your property and must not be relied on as a substitute for an on-site inspection by a licensed technician.
Every installation is different. Actual capacity requirements, installation feasibility, electrical requirements, timeframes and costs can only be confirmed after we assess your site or receive complete information from you.
Quotes and pricing
- Prices displayed on the Site are in Australian dollars (AUD) and include GST unless stated otherwise.
- Indicative prices, “from” prices and online estimates are not offers. A binding price only exists once we issue a written quote.
- Written quotes are valid for [30] days from the date of issue unless stated otherwise, and are based on the information and site conditions known at the time.
- Variations may apply where site conditions differ from those quoted — for example longer pipe runs, inaccessible roof spaces, asbestos, non-compliant existing wiring, switchboard upgrades, additional access equipment or hidden defects. We will notify you and obtain your approval before carrying out chargeable variations wherever practicable.
- We reserve the right to correct obvious pricing, typographical or product-specification errors, including after an order is placed. Where a price error is corrected, you may cancel the affected order for a full refund.
Bookings, access and cancellations
- A booking request submitted through the Site is a request only and is confirmed when we send you a written or SMS confirmation.
- You must ensure safe and clear access to the work area, the outdoor unit location, the switchboard and any roof or ceiling access point, and must advise us of hazards including asbestos, pets, structural issues or electrical faults.
- Someone aged 18 or over must be present at the property for the duration of the work unless we agree otherwise in writing.
- If you cancel or reschedule with less than [24] hours’ notice, or if our technician cannot gain access at the agreed time, a call-out or non-attendance fee of $[AMOUNT] may apply.
- We will make every reasonable effort to attend within the agreed window, but arrival times are estimates. Weather, emergency call-outs, traffic and earlier jobs can cause delay; we are not liable for indirect loss caused by delay.
Online orders and delivery
- All orders are subject to stock availability and our acceptance. If an item becomes unavailable we will offer an equivalent alternative, a backorder or a full refund.
- Title to goods passes on full payment; risk passes on delivery or collection.
- Delivery timeframes are estimates only. Delivery is to the address you provide; you must check goods on arrival and report visible transit damage within [48] hours with photographs.
- Spare parts: electronic components such as PCBs, control boards and sensors are supplied on the basis that you have correctly identified the part required. It is your responsibility (or your technician’s) to verify the model number, part number and programming variant before ordering. Pre-programmed and special-order electronic parts are non-returnable once installed or where the seal is broken, except where the item is faulty or you have a right to a remedy under the Australian Consumer Law.
- Refrigerant-containing equipment must only be installed by a technician holding a current ARCtick licence. Purchasing a unit from us does not authorise unlicensed installation, and warranty claims may be refused where installation was not carried out by a licensed installer.
Change of mind returns
Where we accept a change-of-mind return, the goods must be unused, in original undamaged packaging, returned within [14] days at your cost, and a restocking fee of up to [10]% may apply. Change-of-mind returns are not available on pre-programmed electronic parts, special-order items or installed goods. Nothing in this clause limits your rights under the Australian Consumer Law.
Payment
Unless otherwise agreed in writing, a deposit of 30% is payable to confirm an installation booking and the balance is due on completion. Service and repair invoices are payable on the day of attendance or within [7] days where an account has been approved. Overdue amounts may attract interest at 30% per annum and reasonable recovery costs. We may withhold warranty service on an account while amounts remain overdue.
Consumer guarantees
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures you are entitled to a replacement or refund and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure. Nothing in these Terms excludes, restricts or modifies those rights.
Subject to that, and to the maximum extent permitted by law, our liability for any claim is limited to (at our option) re-supplying the services, repairing or replacing the goods, or paying the cost of doing so; and we are not liable for indirect or consequential loss, loss of profit, loss of use or loss of data.
Third-party content and links
The Site may include manufacturer specifications, brochures, brand logos, Google reviews, maps, embedded video and links to third-party sites. Brand names and trademarks (including Daikin, Mitsubishi Electric, Fujitsu, Toshiba, Samsung, Panasonic, LG, ActronAir and Carrier) remain the property of their owners and are used to describe the products we supply and service. We are not responsible for the accuracy of third-party content or the content of linked sites.
Intellectual property
All text, layout, photography of our own work, graphics and code on the Site are owned by or licensed to us and protected by Australian and international copyright law. You may view and print pages for your own personal or internal business use only.
Reviews, photos and testimonials
If you submit a review, photo or testimonial, you grant us a non-exclusive, royalty-free licence to publish and reproduce it on the Site, in marketing material and on our social and Google Business Profile pages. You confirm the content is your own honest opinion and does not infringe anyone’s rights. We may photograph completed work for our portfolio; tell us in writing if you do not want images of your property used.
Site availability
We aim to keep the Site available at all times but do not guarantee uninterrupted access. We may suspend access for maintenance, upgrades or security reasons without notice.
Privacy
Your personal information is handled in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).
Governing law
These Terms are governed by the laws of Queensland, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Queensland.
Contact
Air Repair Co — ABN
40 Dopson St TARINGA QLD 4068 AUSTRALIA
Phone: +61 430 177 482
Email: info@airrepair.com.au
